Departments

What will AGI do for Digital Service?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Digital Service

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Digital Service, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Digital Service, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Digital Service, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Digital Service connects

measured by

  • Channel Deflection Ratemodel
  • Cost Per Digital Interactionmodel
  • Customer Satisfaction Scoremodel
  • Digital Case Resolution Timemodel
  • Digital Channel Adoption Ratemodel
  • Digital First Contact Resolutionmodel
  • First-Contact Resolution Ratemodel
  • Self-Service Deflection Ratemodel
  • Self-Service Resolution Ratemodel