JobTypes

What will AGI do for Chargeback and Dispute Correspondent?

Departments: Chargeback Operations, Dispute Resolution, Payment Operations, Fraud and Risk Management, Card Services, Merchant Disputes.

How AGI delivers it

Four ways AGI delivers for Chargeback and Dispute Correspondent

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Chargeback and Dispute Correspondent, hire a digital employee that does the job under earned, supervised autonomy.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Chargeback and Dispute Correspondent, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Chargeback and Dispute Correspondent connects

requires ability

  • Oral Expressionmodel
  • Problem Sensitivitymodel
  • Written Expressionmodel

requires knowledge

  • Card Network Dispute Rulesmodel
  • Consumer Protection and Fair Billing Regulationsmodel
  • Customer Service Practicesmodel
  • Payment Dispute Lifecyclemodel

requires skill

  • Active Listeningmodel
  • Business Writing and Correspondencemodel
  • Case Documentationmodel
  • Conflict De-Escalationmodel