JobTypes

What will AGI do for Contact Center Agent?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Contact Center Agent

Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
For Contact Center Agent, hire a digital employee that does the job under earned, supervised autonomy.
Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
For Contact Center Agent, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Contact Center Agent connects

requires ability

Composure Under Pressuremodel
Emotional composure under pressuremodel
Multitaskingmodel
Oral Comprehensionmodel
Oral Expressionmodel
Oral comprehension and expressionmodel
Speech Claritymodel
Sustained attention under repetitive loadmodel

requires knowledge

Company products, plans, and policiesmodel
Consumer privacy and disclosure rulesmodel
Contact Center Etiquettemodel
Contact center disposition taxonomymodel
Customer Service Proceduresmodel
Data Privacy Rulesmodel
Interaction Handling Proceduresmodel
Product and Service Catalogmodel
Standard refund and returns proceduresmodel

requires skill

Active Listeningmodel
Active listeningmodel
CRM data entry accuracymodel
Concurrent ticket and call handlingmodel
Customer De-escalationmodel
Data Entrymodel
De-escalation of upset callersmodel
Knowledge Base Navigationmodel
Multi-Channel Typingmodel
Multichannel Communicationmodel
Reading and adapting scripted responsesmodel
Script Adherencemodel

uses tool

Go deeper

Explore Contact Center Agent

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