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Processes

What will AGI do for Accept and validate service requests?

AI-deliverabilitydigital

Because this composite lacks seeded child occupations, the scalar is derived entirely from the APQC process name and city-government context lens. 'Accept and validate service requests' represents administrative information-processing work—such as intake, data verification, and routing—typically conducted via portals, phones, or email, placing it firmly in the digital band at a band-center value.

A resident, business, or internal stakeholder submits a request for government services through a digital portal, call center, or physical desk.

Trigger
A resident, business, or internal stakeholder submits a request for government services through a digital portal, call center, or physical desk.
Outcome
The service request is verified for completeness, categorized by service type, and routed to the appropriate municipal department for fulfillment.

The work itself

Grounded Work Profile

Measured by

  • Average Intake TimeprocessProfile
  • Duplicate Request RateprocessProfile
  • Routing AccuracyprocessProfile
  • First-Pass Validation RateprocessProfile

Key steps

  • Receive service request across intake channelsprocessProfile
  • Capture submitter identity and request detailsprocessProfile
  • Verify required documentation and information completenessprocessProfile
  • Screen for duplicate or conflicting requestsprocessProfile
  • Assign service category and priority levelprocessProfile
  • Route validated request to the target departmentprocessProfile

How AGI delivers it

Four ways AGI delivers for Accept and validate service requests

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Accept and validate service requests connects

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