Processes

What will AGI do for Application Incident Management?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Application Incident Management

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Application Incident Management, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Application Incident Management, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Application Incident Management, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Application Incident Management connects

automated by

measured by

  • Incident Reopen Ratemodel
  • Mean Time To Restoremodel

produces

  • Incident Postmortem Reportmodel

optimizes (incoming)

  • Business cost of adverse application events in production as a percentage of revenuemodel
  • Minutes to resolution for application-related incidents of low severitymodel
  • Minutes to resolution for application-related incidents of medium severitymodel