Processes

What will AGI do for Communicate claim outcomes?

A health insurance claim completes the adjudication process with a final decision on coverage, payment, or denial.

Trigger
A health insurance claim completes the adjudication process with a final decision on coverage, payment, or denial.
Outcome
The member and healthcare provider receive formal, compliant notification of the claim decision, payment details, and any remaining financial responsibilities.

The work itself

Grounded Work Profile

Measured by

  • Communication Turnaround TimeprocessProfile
  • Notification Accuracy RateprocessProfile
  • Paperless Delivery Adoption RateprocessProfile
  • Post-Notification Inquiry VolumeprocessProfile

Key steps

  • Extract adjudicated claim data and coverage decisionsprocessProfile
  • Generate Explanation of Benefits (EOB) for the memberprocessProfile
  • Generate Electronic Remittance Advice (ERA) or paper remittance for the providerprocessProfile
  • Apply state and federal regulatory formatting requirementsprocessProfile
  • Dispatch communications via print, patient portal, or EDI channelsprocessProfile
  • Archive communication records for customer support and audit accessprocessProfile

How AGI delivers it

Four ways AGI delivers for Communicate claim outcomes

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do
  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Communicate claim outcomes connects

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