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Processes

What will AGI do for Communicate service support needs?

AI-deliverabilitydigital

With no child occupations seeded, this scalar is derived from the APQC process description and lens. The work involves defining procedures for 'IT services and solutions' and conveying needs to governing authorities under the 'Create and manage support services/solutions' lens. This is pure knowledge-based IT governance and administrative work, executed via digital documentation and communication.

A new or updated IT service requires formalization of its support procedures for end-users.

Trigger
A new or updated IT service requires formalization of its support procedures for end-users.
Outcome
Support procedures are fully documented, communicated, and approved by the appropriate governing authority.

The work itself

Grounded Work Profile

Measured by

  • Procedure Approval Cycle TimeprocessProfile
  • Support Documentation CompletenessprocessProfile
  • Stakeholder Sign-Off RateprocessProfile

Key steps

  • Identify the technical and operational support requirements for the IT service.processProfile
  • Draft the specific processes and procedures needed to assist end-users.processProfile
  • Review the proposed support workflows with relevant IT and operational stakeholders.processProfile
  • Compile the support procedures and resource requirements into a formal proposal.processProfile
  • Present the support needs and procedures to the IT governing authority.processProfile
  • Secure formal approval and mandate for the defined support procedures.processProfile

How AGI delivers it

Four ways AGI delivers for Communicate service support needs

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Communicate service support needs

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