Processes

What will AGI do for Contact Center Operations Management?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Contact Center Operations Management

Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
For Contact Center Operations Management, hire a digital employee that does the job under earned, supervised autonomy.
Business-as-Code
Encode how your work runs, once, as software that executes itself.
For Contact Center Operations Management, encode how your work runs, once, as software that executes itself.
Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
For Contact Center Operations Management, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

Total annual cost to perform the process "service customers" per active customermodel
Number of agent FTEs per direct supervisor FTEmodel
Number of inbound calls for requirements other than new orders, order modifications or inquiry, billing, complaints, or technical support as a percentage of total inbound callsmodel
Number of inbound calls for the customer service function as a percentage of total inbound callsmodel
Number of inbound calls received through IVR DTMF as a percentage of total inbound callsmodel
Number of inbound contacts per contact center agent FTEmodel
Number of inbound contacts through channels other than phone, email, web self-service, web chat or instant messaging, dedicated mobile apps, SMS, social media, or postal mail as a percentage of total inbound contactsmodel
Total revenue per inbound contactmodel

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