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Processes

What will AGI do for Create customer journey maps?

AI-deliverabilitydigital

With no child occupations seeded, the assessment relies on the APQC lens 'Develop business strategy' and the process description. Creating customer journey maps and synthesizing customer experiences into documented stories are entirely information-transformation and knowledge-work activities, placing this firmly in the digital band.

A strategic initiative to improve customer experience, investigate churn, or launch a new offering initiates the mapping exercise.

Trigger
A strategic initiative to improve customer experience, investigate churn, or launch a new offering initiates the mapping exercise.
Outcome
A validated visual representation of the customer's end-to-end experience is distributed to internal teams to guide strategy and improvements.

The work itself

Grounded Work Profile

Measured by

  • Map Production Cycle TimeprocessProfile
  • Stakeholder Adoption RateprocessProfile
  • Persona Coverage RatioprocessProfile
  • Identified Pain Point CountprocessProfile

Key steps

  • Define target customer personas and journey scopeprocessProfile
  • Gather qualitative and quantitative customer interaction dataprocessProfile
  • Identify lifecycle stages and critical touchpointsprocessProfile
  • Plot customer actions, emotions, and friction points sequentiallyprocessProfile
  • Validate the narrative with cross-functional teams or customer panelsprocessProfile
  • Publish and distribute the finalized journey map to stakeholdersprocessProfile

How AGI delivers it

Four ways AGI delivers for Create customer journey maps

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Create customer journey maps connects

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