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Processes

What will AGI do for Define IT service management strategy?

AI-deliverabilitydigital

The process 'Define IT service management strategy' and its lens 'Develop and manage IT business strategy' describe high-level, information-based planning and strategy work. Lacking seeded child occupations, the fundamentally cognitive and desk-based nature of IT strategy development firmly establishes this as pure digital knowledge work.

An enterprise planning cycle, business transformation, or technological shift initiates the assessment and formulation of the IT service management approach.

Trigger
An enterprise planning cycle, business transformation, or technological shift initiates the assessment and formulation of the IT service management approach.
Outcome
A formalized IT service management strategy, including service portfolios and delivery models, is approved and communicated across the organization.

The work itself

Grounded Work Profile

Measured by

  • Strategy Development Cycle TimeprocessProfile
  • Stakeholder Approval RateprocessProfile
  • Strategic Alignment ScoreprocessProfile
  • Percentage Of Business Requirements AddressedprocessProfile

Key steps

  • Assess current IT service capabilities and organizational requirementsprocessProfile
  • Define target ITSM frameworks and target operating modelsprocessProfile
  • Outline the IT service portfolio and delivery standardsprocessProfile
  • Develop a roadmap for service management maturity and tool adoptionprocessProfile
  • Establish governance frameworks and continuous improvement mechanismsprocessProfile
  • Secure executive approval and allocate necessary resourcesprocessProfile
  • Communicate the finalized strategy to IT and business stakeholdersprocessProfile

How AGI delivers it

Four ways AGI delivers for Define IT service management strategy

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Define IT service management strategy connects

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