AGI.do

Processes

What will AGI do for Define IT service support portfolio?

AI-deliverabilitydigital

Because no child occupations are seeded, the scalar is derived directly from the process name and description. 'Defining IT service support portfolios' and planning remote or cloud support initiatives entails strategic planning, documentation, and service catalog creation. This is purely cognitive and administrative knowledge work executed via software, placing it firmly in the digital band.

A periodic IT strategy review or a shift in enterprise technology requirements initiates the evaluation of available support offerings.

Trigger
A periodic IT strategy review or a shift in enterprise technology requirements initiates the evaluation of available support offerings.
Outcome
A comprehensive portfolio of approved IT support services and planned initiatives is documented and aligned with business needs.

The work itself

Grounded Work Profile

Measured by

  • Portfolio Review Cycle TimeprocessProfile
  • Service Catalog CoverageprocessProfile
  • Business Alignment ScoreprocessProfile

Key steps

  • Assess current IT support services and historical utilizationprocessProfile
  • Gather emerging technical requirements from business unitsprocessProfile
  • Evaluate new support delivery models such as remote or cloud-based assistanceprocessProfile
  • Define service tiers and standard service level agreements for each offeringprocessProfile
  • Consolidate ongoing services and planned initiatives into a master portfolioprocessProfile
  • Obtain executive approval for the finalized IT support catalogprocessProfile

How AGI delivers it

Four ways AGI delivers for Define IT service support portfolio

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Define IT service support portfolio

Read the deeper take on agi.asView as markdown