Processes
What will AGI do for Define and develop service support strategy?
With no child occupations seeded, the evaluation relies on the process name and description. The work involves 'Defining and creating a strategy for provision of support to users of IT services and solutions.' Strategy formulation and IT service management planning are purely cognitive, information-based tasks conducted via software and communication tools, driving a high digital scalar.
IT leadership identifies a need to establish or update the support model for new or existing IT services.