AGI.do

Processes

What will AGI do for Define and develop service support strategy?

AI-deliverabilitydigital

With no child occupations seeded, the evaluation relies on the process name and description. The work involves 'Defining and creating a strategy for provision of support to users of IT services and solutions.' Strategy formulation and IT service management planning are purely cognitive, information-based tasks conducted via software and communication tools, driving a high digital scalar.

IT leadership identifies a need to establish or update the support model for new or existing IT services.

Trigger
IT leadership identifies a need to establish or update the support model for new or existing IT services.
Outcome
A formalized IT service support strategy is approved and published, detailing support tiers, service levels, and resource requirements.

The work itself

Grounded Work Profile

Measured by

  • Strategy Development Cycle TimeprocessProfile
  • Stakeholder Approval RateprocessProfile
  • Strategy Completeness ScoreprocessProfile
  • Projected Support Cost Per UserprocessProfile

Key steps

  • Assess current IT support capabilities and end-user needsprocessProfile
  • Define support tiers and escalation pathwaysprocessProfile
  • Establish target service level agreementsprocessProfile
  • Identify required support tools and staffing modelsprocessProfile
  • Draft the comprehensive service support strategyprocessProfile
  • Review strategy with IT leadership and key business stakeholdersprocessProfile
  • Finalize and publish the approved strategyprocessProfile

How AGI delivers it

Four ways AGI delivers for Define and develop service support strategy

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Define and develop service support strategy

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