AGI.do

Processes

What will AGI do for Define issue?

AI-deliverabilitydigital

With no seeded child occupations, this score is derived from the PCF lens 'Service products after sales' and the process description. The core activity involves a warranty team evaluating claim codes and scheduling field service; because this is fundamentally information processing, diagnostic review, and orchestration rather than hands-on physical repair, the process is predominantly digital.

A customer or dealer submits an initial warranty claim or reports a product defect.

Trigger
A customer or dealer submits an initial warranty claim or reports a product defect.
Outcome
The warranty issue is clearly defined, categorized by coverage codes, and substantiated with required evidence.

The work itself

Grounded Work Profile

Measured by

  • Issue Definition Cycle TimeprocessProfile
  • Field Service Dispatch RateprocessProfile
  • Issue Classification AccuracyprocessProfile
  • Evidence Completeness RateprocessProfile

Key steps

  • Receive the initial claim and issue descriptionprocessProfile
  • Review the reported issue against warranty coverage codesprocessProfile
  • Determine if additional diagnostic details are requiredprocessProfile
  • Schedule field service to inspect the product if necessaryprocessProfile
  • Collect supporting diagnostic evidence from the fieldprocessProfile
  • Finalize the formal issue definition for claim adjudicationprocessProfile

How AGI delivers it

Four ways AGI delivers for Define issue

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Define issue connects

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