AGI.do

Processes

What will AGI do for Deliver Services?

AI-deliverabilityhybrid

The grounding provides no child occupations, so the scalar relies on the APQC process name and its cross-industry grounding. 'Deliver Services' operates across heavily physical sectors (Accommodation and Food Services, Waste Management) as well as pure digital domains (Banking, Credit Intermediation). Because this top-level category aggregates both hands-on physical service execution and remotely-doable information services, it represents a perfectly mixed domain, landing at a band-center hybrid 0.50.

A customer contract is finalized, a direct service request is submitted, or a recurring service schedule initiates.

The opportunity

What AGI will do for Deliver Services

  • SLA Intervention Agent

    Autonomous Agents as digital employees

    Solves: Prevent SLA Breaches · Buyer: VP of Service Delivery

    Agents.do

  • Passive Time Capture

    Headless SaaS for Agents

    Solves: Capture Unbilled Service Time · Buyer: Chief Financial Officer

    SaaS.studio

  • Outsourced Subcontractor Dispatch

    Services-as-Software

    Solves: Manage Delivery Subcontractors · Buyer: Head of Vendor Management

    Services.do

  • Automated Service Quoting

    Autonomous Agents as digital employees

    Solves: Quote Service Engagements · Buyer: VP of Revenue Operations

    Agents.do

  • Delivery Audit Engine

    Headless SaaS for Agents

    Solves: Audit Service Delivery Quality · Buyer: Director of Quality Assurance

    SaaS.studio

The friction today

Where the work breaks down

  • Prevent SLA Breachesretention
  • Optimize Resource Utilizationops
  • Capture Unbilled Service Timecapital
  • Onboard Service Delivery Stafftalent
  • Manage Delivery Subcontractorssupply-chain
  • Audit Service Delivery Qualitycompliance
  • Standardize Service Executionops
  • Quote Service Engagementsdemand-gen

The work itself

Grounded Work Profile

Measured by

  • Service Level Agreement ComplianceprocessProfile
  • Customer Satisfaction ScoreprocessProfile
  • Resource Utilization RateprocessProfile
  • Cost Per Service DeliveryprocessProfile

Key steps

  • Establish service delivery strategies and parametersprocessProfile
  • Allocate and schedule personnel, equipment, and facilities (spanning processes like Manage Service Resources)processProfile
  • Execute the physical or digital service for the customer (spanning processes like Perform Service Delivery)processProfile
  • Monitor service execution against quality standards and resolve immediate issuesprocessProfile
  • Confirm service completion with the customer and record final delivery dataprocessProfile

Go deeper

Explore Deliver Services

Value flow

How Deliver Services connects

automated by

latent gap

  • Automated Service Quotingmodel
  • Delivery Audit Enginemodel
  • Outsourced Subcontractor Dispatchmodel
  • Passive Time Capturemodel
  • SLA Intervention Agentmodel

measured by

  • Annual fee income as a percentage of retail bank revenue (interest income plus fee income)standard
  • Annual non-interest expense as a percentage of operating expensestandard
  • Annual non-interest expense as a percentage of retail bank revenue (interest income plus fee income)standard
  • Annual operating expense as a percentage of retail bank revenue (interest income plus fee income)standard
  • Average effort in man-hours required to complete delivery, installation, and back-haul of large%2Fbulky productsstandard
  • Percentage of consumers claiming to be satisfied with quality of large%2Fbulky product delivery and installation%2Fassemblystandard
  • Total cost of the order to delivery and installation process for big%2Fbulky products per fulfilled orderstandard

How AGI delivers it

Four ways AGI delivers

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do
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