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Processes

What will AGI do for Design customer experience workflows?

AI-deliverabilitydigital

Because no child occupations are seeded for this composite, the scalar is derived from the process name and industry lens. 'Design customer experience workflows' within the Property and Casualty Insurance industry designates pure knowledge work. Designing workflows consists of analyzing information, mapping journeys, and configuring systems at a desk, which strongly supports a high digital scalar.

Identification of customer friction points, a new digital channel launch, or a regulatory change prompts the need to update or create policyholder interaction journeys.

Trigger
Identification of customer friction points, a new digital channel launch, or a regulatory change prompts the need to update or create policyholder interaction journeys.
Outcome
Documented and validated omnichannel customer workflows are approved and handed off to technical teams for implementation.

The work itself

Grounded Work Profile

Measured by

  • Workflow Design Cycle TimeprocessProfile
  • Stakeholder Approval RateprocessProfile
  • Design Defect RateprocessProfile

Key steps

  • Identify target policyholder journeys and interaction channelsprocessProfile
  • Analyze current-state performance and customer friction pointsprocessProfile
  • Gather requirements from business stakeholders and policyholder feedbackprocessProfile
  • Map future-state workflows and automated touchpointsprocessProfile
  • Validate workflow designs through prototyping and stakeholder reviewprocessProfile
  • Finalize documentation and transition to implementation teamsprocessProfile

How AGI delivers it

Four ways AGI delivers for Design customer experience workflows

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Design customer experience workflows

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