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Processes

What will AGI do for Develop IT support service sourcing strategy?

AI-deliverabilitydigital

With no child occupations seeded, this scalar is derived from the process lens ('Create and manage support services/solutions') and the description. 'Developing a strategy for sourcing resources' and establishing online or e-mail IT support channels is purely analytical, desk-based knowledge work, placing it firmly in the digital band.

An organizational change, capacity shortfall, or scheduled review cycle initiates the need to design or update the IT support sourcing model.

Trigger
An organizational change, capacity shortfall, or scheduled review cycle initiates the need to design or update the IT support sourcing model.
Outcome
A comprehensive IT support sourcing strategy is documented and approved, specifying support channels, resource models, and potential vendor partnerships.

The work itself

Grounded Work Profile

Measured by

  • Strategy Development Cycle TimeprocessProfile
  • Projected Cost Per Support TicketprocessProfile
  • Strategic Plan Approval RateprocessProfile

Key steps

  • Assess current IT support demand and historical ticket volumesprocessProfile
  • Identify required support channels like e-mail, live chat, and ticketing systemsprocessProfile
  • Evaluate in-house, outsourced, and hybrid resourcing modelsprocessProfile
  • Define vendor selection criteria and service level expectationsprocessProfile
  • Document the comprehensive IT support sourcing strategyprocessProfile
  • Present the strategy to executive leadership for funding and approvalprocessProfile

How AGI delivers it

Four ways AGI delivers for Develop IT support service sourcing strategy

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Develop IT support service sourcing strategy

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