AGI.do

Processes

What will AGI do for Develop and Manage Customer Experience?

A strategic initiative to increase shopper loyalty or a shift in consumer behavior prompts the design and evaluation of retail touchpoints.

Trigger
A strategic initiative to increase shopper loyalty or a shift in consumer behavior prompts the design and evaluation of retail touchpoints.
Outcome
Retail customer journeys are mapped, touchpoint experiences are standardized across channels, and continuous feedback loops actively drive service improvements.

The work itself

Grounded Work Profile

Measured by

  • Net Promoter ScoreprocessProfile
  • Customer Satisfaction ScoreprocessProfile
  • Customer Effort ScoreprocessProfile
  • Customer Retention RateprocessProfile

Key steps

  • Define retail customer experience strategy and objectivesprocessProfile
  • Map omni-channel customer journeys and identify pain pointsprocessProfile
  • Design physical and digital touchpoint interactionsprocessProfile
  • Train store and support staff on experience standardsprocessProfile
  • Deploy customer feedback and voice-of-customer mechanismsprocessProfile
  • Monitor experience metrics across physical and digital channelsprocessProfile
  • Refine retail touchpoints based on customer feedback and behavioral dataprocessProfile

How AGI delivers it

Four ways AGI delivers for Develop and Manage Customer Experience

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Develop and Manage Customer Experience connects

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