Processes
What will AGI do for Develop and maintain delivery service policy?
Although the lens prior places this process within 'Manage logistics and warehousing' (which typically suggests a physical/low-hybrid score), the specific process name and description focus exclusively on 'Establishing rules and regulations' and developing a 'delivery plan'. This administrative policy-making and strategic planning work is fundamentally information transformation executed via software and communication tools, placing the value-producing work firmly in the digital band.
A new service launch, regulatory change, or scheduled operational review necessitates the creation or update of service delivery standards.