AGI.do

Processes

What will AGI do for Develop and manage IT customer relationships?

AI-deliverabilitydigital

Lacking seeded children, the scalar is derived from the process name and description. The activities involved—analyzing performance, establishing IT service levels, planning, and gathering business requirements—represent pure information transformation and communication. This is completely remotely-doable desk work with no physical labor components, placing it firmly in the digital band.

A business unit or external customer requests a new IT service engagement or a strategic review of their technology needs.

Trigger
A business unit or external customer requests a new IT service engagement or a strategic review of their technology needs.
Outcome
IT service expectations are formally agreed upon and ongoing communication channels ensure services continuously align with business transformation goals.

The work itself

Grounded Work Profile

Measured by

  • Customer Satisfaction ScoreprocessProfile
  • SLA Adherence RateprocessProfile
  • IT Service Adoption RateprocessProfile
  • Business-IT Alignment ScoreprocessProfile

Key steps

  • Assess high-level business requirements and transformation needsprocessProfile
  • Map business requirements to available or planned IT servicesprocessProfile
  • Negotiate and establish Service Level AgreementsprocessProfile
  • Communicate IT service capabilities and delivery plansprocessProfile
  • Guide the customer through IT transformation initiativesprocessProfile
  • Analyze service performance against established metricsprocessProfile
  • Review relationship health and adjust services based on feedbackprocessProfile

How AGI delivers it

Four ways AGI delivers for Develop and manage IT customer relationships

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Develop and manage IT customer relationships connects

measured by

  • Level of FTE experience in years for the process group "develop and manage IT customer relationships"standard
  • Number of FTEs that perform IT planning and management per $1 billion revenuestandard
  • Number of IT FTEs that perform the process group "develop and manage IT customer relationships" per $1 billion revenuestandard
  • Other cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
  • Outsourced cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
  • Overhead cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
  • Percentage of IT budget, including depreciation%2Famortization, allocated to the process group "develop and manage IT customer relationships"standard
  • Percentage of IT operating costs, excluding depreciation%2Famortization, dedicated to develop and manage IT customer relationshipsstandard
  • Percentage of business entity IT FTEs who perform the process group "develop and manage IT customer relationships"standard
  • Percentage of total IT cost, excluding depreciation%2Famortization, allocated to IT planning and managementstandard
  • Percentage of total IT cost, excluding depreciation%2Famortization, allocated to process group "develop and manage IT customer relationships"standard
  • Percentage of total IT cost, including depreciation%2Famortization, allocated to IT planning and managementstandard
  • Percentage of total IT cost, including depreciation%2Famortization, allocated to process group "deliver and support information technology services"standard
  • Percentage of total IT cost, including depreciation%2Famortization, allocated to process group "develop and maintain information technology solutions"standard
  • Percentage of total IT cost, including depreciation%2Famortization, allocated to process group "develop and manage IT customer relationships"standard
  • Personnel cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $1,000 revenuestandard
  • Systems cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
  • Total cost of IT planning and management, excluding depreciation%2Famortization, per $1,000 revenuestandard
  • Total cost of IT planning and management, including depreciation%2Famortization, per $1,000 revenuestandard
  • Total cost to perform the process group "develop and manage IT customer relationships", excluding depreciation%2Famortization, per $1,000 revenuestandard
  • Total cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $1,000 revenuestandard
  • Total cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per process FTEstandard

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