AGI.do

Processes

What will AGI do for Develop and manage enterprise-wide knowledge management (KM) capability?

AI-deliverabilitydigital

With no child occupations provided, the scalar is derived from the process name and description. Developing strategy, assessing capabilities, and administering an enterprise knowledge management function are pure knowledge-work activities centered entirely on information transformation and strategic planning, placing this process firmly in the digital band.

An organizational mandate or strategic planning cycle identifies the need to formalize, capture, and share institutional knowledge across the enterprise.

Trigger
An organizational mandate or strategic planning cycle identifies the need to formalize, capture, and share institutional knowledge across the enterprise.
Outcome
A governed, enterprise-wide knowledge management capability actively captures, organizes, and distributes critical business knowledge to employees.

The work itself

Grounded Work Profile

Measured by

  • Knowledge Management Adoption RateprocessProfile
  • Knowledge Asset Utilization RateprocessProfile
  • Average Time To Locate InformationprocessProfile
  • Cost Per Knowledge Management UserprocessProfile

Key steps

  • Formulate enterprise knowledge management strategy and governance modelsprocessProfile
  • Assess existing knowledge sharing capabilities and identify operational gapsprocessProfile
  • Design and deploy knowledge repositories, tools, and workflowsprocessProfile
  • Drive capability adoption through change management and training initiativesprocessProfile
  • Monitor content quality, system usage, and overall business impactprocessProfile
  • Refine the knowledge management capability based on user feedbackprocessProfile

How AGI delivers it

Four ways AGI delivers for Develop and manage enterprise-wide knowledge management (KM) capability

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Develop and manage enterprise-wide knowledge management (KM) capability connects

measured by

  • Business liaison%2Fanalyst FTEs as a percentage of total KM FTEsstandard
  • Content management specialist FTEs as a percentage of total KM FTEsstandard
  • Costs for KM meetings, events, marketing, and training per $1,000 revenuestandard
  • External%2Foutsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenuestandard
  • FTES geographically dispersed as a percentage of KM FTEsstandard
  • FTEs co-located in a specific geographic region as a percentage of KM FTEsstandard
  • FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEsstandard
  • Funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services per $1,000 revenuestandard
  • Funding for KM program, initiative, or service from central%2Fenterprise funding source per $1,000 revenuestandard
  • Funding for KM program, initiative, or service from sources other than central%2Fenterprise funding source or allocations from business units, functions, or groups leveraging KM services per $1,000 revenuestandard
  • IT analyst%2Ftechnologist FTEs as a percentage of total KM FTEsstandard
  • KM costs other than personnel for staff and contractor personnel, outsourcing, systems, meetings, events, marketing, and training per $1,000 revenuestandard
  • Knowledge management communications manager%2Fspecialist FTEs as a percentage of total KM FTEsstandard
  • Knowledge management leader FTEs as a percentage of total KM FTEsstandard
  • Knowledge management specialist FTEs as a percentage of total KM FTEsstandard
  • Number of FTEs that directly support business entity's knowledge management program per $1 billion revenuestandard
  • Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEsstandard
  • Number of employees that participate at least every few months in KM approaches and activities as a percentage of total business entity employeesstandard
  • Number of unique places available for users to search for information inside the organizationstandard
  • Offshore%2Flow-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenuestandard
  • Offshore or low-cost delivery center model FTEs as a percentage of KM FTEsstandard
  • Onshore%2Fco-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenuestandard
  • Onshore KM core group or center of excellence FTEs as a percentage of KM FTEsstandard
  • Percentage change in cost savings attributed to KMstandard
  • Percentage change in cycle time reduction for projects%2Fprocesses attributed to KMstandard
  • Percentage change in time savings attributed to KMstandard
  • Percentage change in win rate%2Frevenue gain attributed to KMstandard
  • Percentage of KM applications, platforms, or technologies hosted in the cloudstandard
  • Percentage of KM applications, platforms, or technologies hosted on-premisesstandard
  • Percentage of funding for KM applications, platforms, or technologies from another source or groupstandard
  • Percentage of funding for KM applications, platforms, or technologies from one or more business units%2Ffunctions whose employees are end-users of the application%2Fplatformstandard
  • Percentage of funding for KM applications, platforms, or technologies from the IT group%2Ffunctionstandard
  • Percentage of funding for KM applications, platforms, or technologies from the KM program, initiative, or servicestandard
  • Percentage of funding of KM applications, platforms, or technologies coming from one or more business units%2Ffunctions whose employees are end-users of the application%2Fplatformstandard
  • Percentage of funding of KM applications, platforms, or technologies coming from the IT group%2Ffunctionstandard
  • Percentage of funding of KM applications, platforms, or technologies coming from the KM program, initiative, or servicestandard
  • Percentage of funding of KM applications, platforms, or technologies coming from the digital group%2Ffunctionstandard
  • Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and trainingstandard
  • Percentage of total cost for knowledge management program, initiative, or service allocated to external%2Foutsourcing costs directly associated with KMstandard
  • Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costsstandard
  • Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KMstandard
  • Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (staff) costs directly associated with KMstandard
  • Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technologystandard
  • Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM servicesstandard
  • Percentage of total funding for KM program, initiative, or service from central%2Fenterprise funding sourcestandard
  • Percentage of total funding for KM program, initiative, or service from sources other than central%2Fenterprise funding source or allocations from business units, functions, or groups leveraging KM servicesstandard
  • Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenuestandard
  • Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenuestandard
  • Systems costs for KM applications, platforms, and related technology per $1,000 revenuestandard
  • Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenuestandard
  • Total cost, excluding overhead cost, for the business entity's knowledge management program per FTE that directly supports itstandard
  • Total cost, excluding overhead cost, for the business entity's knowledge management program per business entity employeestandard

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