AGI.do

Processes

What will AGI do for Develop and manage service delivery operations?

AI-deliverabilitydigital

The APQC process description explicitly situates this work 'within the IT function' and involves managing 'service delivery systems for operational activities'. Because the value-producing work is the management and orchestration of digital IT services and software systems, the focus is highly digital.

IT leadership sets operational requirements for delivering technology services to end-users and business units.

Trigger
IT leadership sets operational requirements for delivering technology services to end-users and business units.
Outcome
IT service delivery systems operate continuously and meet predefined service level agreements for the organization.

The work itself

Grounded Work Profile

Measured by

  • SLA Compliance RateprocessProfile
  • System Uptime PercentageprocessProfile
  • Service Delivery CostprocessProfile
  • Mean Time To Fulfill RequestprocessProfile

Key steps

  • Define operational requirements and capacity needs for IT servicesprocessProfile
  • Configure and deploy service delivery systems and management platformsprocessProfile
  • Establish service level agreements (SLAs) for internal and external consumersprocessProfile
  • Execute daily IT service delivery operations and automated workflowsprocessProfile
  • Monitor delivery performance and system health metricsprocessProfile
  • Adjust system configurations and resource allocation to resolve operational bottlenecksprocessProfile

How AGI delivers it

Four ways AGI delivers for Develop and manage service delivery operations

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Develop and manage service delivery operations

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