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Processes

What will AGI do for Develop customer experience roadmap to develop and implement defined capabilities?

AI-deliverabilitydigital

The process belongs to the 'Develop business strategy' lens. The description focuses on defining guidelines, creating strategic roadmaps, and determining talent needs, all of which represent pure knowledge work and organizational planning with no physical outputs.

A strategic mandate is issued to build or upgrade the organization's customer experience capabilities.

Trigger
A strategic mandate is issued to build or upgrade the organization's customer experience capabilities.
Outcome
A structured roadmap is finalized that dictates the behaviors, skills, and implementation steps necessary to achieve customer experience goals.

The work itself

Grounded Work Profile

Measured by

  • Roadmap Development Cycle TimeprocessProfile
  • Capability Gap Closure RateprocessProfile
  • Strategy Alignment ScoreprocessProfile

Key steps

  • Review overarching customer experience strategy and objectivesprocessProfile
  • Assess current capabilities against required customer experience goalsprocessProfile
  • Define target employee behaviors needed to execute the strategyprocessProfile
  • Identify specific talent and skill gaps across the organizationprocessProfile
  • Draft a sequenced roadmap for developing and implementing target capabilitiesprocessProfile
  • Publish standard guidelines for executing and tracking capability developmentprocessProfile

How AGI delivers it

Four ways AGI delivers for Develop customer experience roadmap to develop and implement defined capabilities

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

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