AGI.do

Processes

What will AGI do for Engage Constituents?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Engage Constituents

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Engage Constituents, get the professional outcome delivered as software, priced on results, not headcount.

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Engage Constituents, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Engage Constituents, encode how your work runs, once, as software that executes itself.

Value flow

How Engage Constituents connects

automated by

measured by

  • Average cost per inbound contactstandard
  • Average cost per inbound contact measured 12 months agostandard
  • Average number of days currently dedicated to learning per customer service employeestandard
  • Average number of days per customer service employee dedicated to learning 12 months agostandard
  • Number of FTEs that perform the customer service function per $1 billion revenuestandard
  • Number of FTEs that perform the customer service function per business entity employeestandard
  • Number of FTEs that perform the process "service customers" per $1 billion revenuestandard
  • Number of inbound contacts per customer service FTE (including external FTEs)standard
  • Organization's current learning budget per customer service employeestandard
  • Organization's customer retention rate for the past 3 years' external customers measured 12 months agostandard
  • Organization's learning budget per customer service employee 12 months agostandard
  • Other cost to perform the process "service customers" per $1,000 revenuestandard
  • Other cost to perform the processes "manage sales orders", "manage customer requests%2Finquiries", and "manage customer complaints" per $1,000 revenuestandard
  • Other cost to perform the processes "manage sales orders", "manage customer requests%2Finquiries", and "manage customer complaints" per active customerstandard
  • Outsourced cost to perform the process "service customers" per $1,000 revenuestandard
  • Overhead cost to perform the process "service customers" per $1,000 revenuestandard
  • Overhead cost to perform the processes "manage sales orders", "manage customer requests%2Finquiries", and "manage customer complaints" per $1,000 revenuestandard
  • Overhead cost to perform the processes "manage sales orders", "manage customer requests%2Finquiries", and "manage customer complaints" per active customerstandard
  • Percentage change in average cost per inbound contact over the past 12 months attributable to AIstandard
  • Percentage change in customer service FTEs (including external) over the past 12 monthsstandard
  • Percentage of cross-sell and up-sell transactions attributable to AIstandard
  • Percentage of customer interactions leveraging AIstandard
  • Percentage of customer service FTEs added%2Fhired in the past 12 months attributed to AIstandard
  • Percentage of customer service FTEs eliminated%2Fredeployed in the past 12 months attributed to AIstandard
  • Percentage of customer service FTEs with skill requirement changes in the past 12 monthsstandard
  • Percentage of customer service FTEs with skill requirement changes in the past 12 months driven by the adoption of AIstandard
  • Percentage of customers claiming to be satisfied measured 12 months agostandard
  • Percentage of inbound contacts with additional cross-sell or up-sell salesstandard
  • Percentage of the change in customers claiming to be satisfied over the past 12 months attributable to AIstandard
  • Percentage of the change in your average number of learning days per customer service FTE attributable to AIstandard
  • Personnel cost to perform the process "service customers" per $1,000 revenuestandard
  • Personnel cost to perform the processes "manage sales orders", "manage customer service requests%2Finquiries", and "manage customer complaints" per FTE that performs the process "manage sales orders" and the function "manage customer service"standard
  • Personnel cost to perform the processes "manage sales orders", "manage customer service requests%2Finquiries", and "manage customer complaints" per business entity FTEstandard
  • Systems cost to perform the process "service customers" per $100,000 revenuestandard
  • Total annual cost to perform the process "service customers" per active customerstandard
  • Total annual cost to perform the process "service customers" per sales FTEstandard
  • Total cost to perform the process "service customers" per $1,000 revenuestandard
  • Total cost to perform the process "service customers" per $1 billion revenuestandard
  • Total cost to perform the process "service customers" per process FTEstandard
  • Total cost to perform the process "service customers" per sales order fulfilledstandard
  • Total cost to perform the process "service customers" per sales order line item placedstandard
  • Total cost to perform the process "service customers" per sales order placedstandard
  • Total cost to perform the processes "manage sales orders", "manage customer service requests%2Finquiries", and "manage customer complaints" per $1,000 revenuestandard
  • Total cost to perform the processes "manage sales orders", "manage customer service requests%2Finquiries", and "manage customer complaints" per FTE that performs the process "manage sales orders" and the function "manage customer service"standard
  • Total cost to perform the processes "manage sales orders", "manage customer service requests%2Finquiries", and "manage customer complaints" per business entity FTEstandard

Go deeper

Explore Engage Constituents

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