Processes

What will AGI do for Help-Desk Staffing?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Help-Desk Staffing

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Help-Desk Staffing, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Help-Desk Staffing, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Help-Desk Staffing, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Help-Desk Staffing connects

automated by

measured by

  • Agent Occupancy Ratemodel
  • SLA Response Compliancemodel

optimizes (incoming)

  • Constituent Response Timemodel
  • Percentage of IT incidents resolved in compliance with SLAsmodel
  • Percentage of FTEs performing IT processes that perform user support rolesmodel