Processes

What will AGI do for IT Service Desk Management?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for IT Service Desk Management

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For IT Service Desk Management, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For IT Service Desk Management, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For IT Service Desk Management, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How IT Service Desk Management connects

automated by

measured by

  • CSAT Scoremodel
  • First Contact Resolution Ratemodel
  • Mean Time To Resolutionmodel

optimizes (incoming)

  • Number of application end users per FTE that performs end user support for applicationsmodel
  • Service Request Resolution Timemodel
  • Percentage of IT FTEs performing IT processes that perform deskside (local) supportmodel
  • Percentage of IT FTEs performing user support roles that perform helpdesk (remote) supportmodel
  • Support cost per application-related incident of low severitymodel