Processes

What will AGI do for IT Service Management?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for IT Service Management

Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
For IT Service Management, hire a digital employee that does the job under earned, supervised autonomy.
Business-as-Code
Encode how your work runs, once, as software that executes itself.
For IT Service Management, encode how your work runs, once, as software that executes itself.
Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
For IT Service Management, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

Average time in weeks to make a change to the production environmentmodel
Level of FTE experience in years for the process group "deliver and support information technology services"model
Net Promoter Score (NPS) for IT servicesmodel
Percentage of IT operating costs, excluding depreciation%2Famortization, dedicated to develop and manage IT customer relationshipsmodel
IT service management cost as a percentage of total IT cost, excluding depreciation%2Famortizationmodel
Percentage of total IT cost, excluding depreciation%2Famortization, allocated to IT operationsmodel
Percentage of total IT cost, including depreciation%2Famortization, allocated to IT operationsmodel

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