AGI.do

Processes

What will AGI do for Identify and manage customer faults?

A customer reports a power outage or equipment fault, or automated grid sensors detect a service anomaly.

Trigger
A customer reports a power outage or equipment fault, or automated grid sensors detect a service anomaly.
Outcome
The fault is repaired, power or service is restored to the customer, and the incident is documented and closed.

The work itself

Grounded Work Profile

Measured by

  • System Average Interruption Duration IndexprocessProfile
  • Customer Average Interruption Duration IndexprocessProfile
  • Time To DispatchprocessProfile
  • First-Time Fix RateprocessProfile

Key steps

  • Receive and log fault report or automated alertprocessProfile
  • Triage fault based on safety and service impactprocessProfile
  • Dispatch field crews or initiate remote diagnosticsprocessProfile
  • Isolate fault on the distribution networkprocessProfile
  • Execute repairs and restore powerprocessProfile
  • Verify restoration and close incident recordprocessProfile

How AGI delivers it

Four ways AGI delivers for Identify and manage customer faults

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Identify and manage customer faults connects

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