Processes
What will AGI do for Identify impact on functional processes?
AI-deliverabilitydigital
With no child occupations seeded, the score relies on the APQC Lens prior ('Develop business strategy') and the process description. Analyzing the impact of customer experience on internal functional processes is an inherently analytical, information-based task performed via desk and knowledge work, placing it firmly in the digital band.
A new customer experience initiative is proposed or significant customer feedback data dictates an operational response.