AGI.do

Processes

What will AGI do for Identify required capabilities?

AI-deliverabilitydigital

The process relies entirely on knowledge work and strategic analysis, as indicated by its lens 'Develop business strategy' and its description (determining necessary skills and competencies for customer experience support structures). With no seeded child occupations available, the inherently analytical and information-based nature of this capability-planning work strongly supports a high digital scalar.

A shift in customer experience strategy or the deployment of a new support channel prompts the evaluation of necessary support skills.

Trigger
A shift in customer experience strategy or the deployment of a new support channel prompts the evaluation of necessary support skills.
Outcome
A validated capability matrix is produced detailing the specific skills and competencies needed by personnel to effectively capture and manage customer experiences.

The work itself

Grounded Work Profile

Measured by

  • Capability Definition Cycle TimeprocessProfile
  • Skill Gap Identification RateprocessProfile
  • Support Capability CoverageprocessProfile

Key steps

  • Analyze customer experience objectives and support channelsprocessProfile
  • Identify gaps in existing support team competenciesprocessProfile
  • Define necessary technical and interpersonal skill requirementsprocessProfile
  • Determine system and tool proficiency needsprocessProfile
  • Document the required capability matrixprocessProfile
  • Validate identified capabilities with service leadershipprocessProfile

How AGI delivers it

Four ways AGI delivers for Identify required capabilities

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Identify required capabilities

Read the deeper take on agi.asView as markdown