AGI.do

Processes

What will AGI do for Interface with customers?

A customer initiates an inquiry, service request, or complaint via a physical or digital channel, or the institution triggers a scheduled outbound communication.

Trigger
A customer initiates an inquiry, service request, or complaint via a physical or digital channel, or the institution triggers a scheduled outbound communication.
Outcome
The customer's need is addressed or routed to a specialist, and the interaction is documented in the core system.

The work itself

Grounded Work Profile

Measured by

  • First Contact Resolution RateprocessProfile
  • Average Handle TimeprocessProfile
  • Customer Satisfaction ScoreprocessProfile
  • Cost Per InteractionprocessProfile

Key steps

  • Receive and route incoming customer communicationprocessProfile
  • Authenticate customer identity and access account detailsprocessProfile
  • Determine the nature of the inquiry or service requestprocessProfile
  • Fulfill the request or escalate to specialized support tiersprocessProfile
  • Log interaction details in the customer relationship management systemprocessProfile
  • Trigger post-interaction satisfaction surveys or follow-up tasksprocessProfile

How AGI delivers it

Four ways AGI delivers for Interface with customers

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Interface with customers connects

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Go deeper

Explore Interface with customers

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