Processes

What will AGI do for Knowledge Base Management?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Knowledge Base Management

Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
For Knowledge Base Management, hire a digital employee that does the job under earned, supervised autonomy.
Business-as-Code
Encode how your work runs, once, as software that executes itself.
For Knowledge Base Management, encode how your work runs, once, as software that executes itself.
Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
For Knowledge Base Management, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

First contact resolution for North American HR shared services centermodel
First contact resolution rate for contacts received through "other" channelsmodel
First contact resolution rate for email contactsmodel
First contact resolution rate for inquiries on existing orders and service-after-sales requestsmodel
First contact resolution rate for payroll inquiriesmodel
First contact resolution rate for phone contactsmodel
First contact resolution rate for postal mailmodel
First contact resolution rate for social mediamodel
First contact resolution rate for the finance shared services centermodel
First contact resolution rate for web chat or instant messaging including virtual agentsmodel
First contact resolution rate for web self-service contactsmodel
First contact resolution rate for your HR service centermodel
Percentage change in time savings attributed to KMmodel
First contact resolution rate for SMSmodel
First contact resolution rate for dedicated mobile applications ("apps")model
Inbound contacts received via web self-service as a percentage of total inbound contactsmodel
Average call handling time in secondsmodel
Average cost to resolve a service-after-sales request for the customer self-service channelmodel
Average first-contact resolution rate for telecommunications contact centersmodel
First-Contact Resolution Ratemodel
Number of unique places available for users to search for information inside the organizationmodel
Request Resolution Ratemodel

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