Processes

What will AGI do for Liaise with claimants?

A claimant initiates contact to file a new property and casualty claim, provide requested documentation, or seek a status update.

Trigger
A claimant initiates contact to file a new property and casualty claim, provide requested documentation, or seek a status update.
Outcome
The claimant receives the necessary information or resolution, and the claims system is updated with the interaction details and next steps.

The work itself

Grounded Work Profile

Measured by

  • First Contact Resolution RateprocessProfile
  • Average Handle TimeprocessProfile
  • Claimant Satisfaction ScoreprocessProfile
  • Communication Turnaround TimeprocessProfile

Key steps

  • Receive inbound inquiry or document submission from the claimantprocessProfile
  • Authenticate claimant identity and retrieve associated policy and claim recordsprocessProfile
  • Provide current claim status and explain the claims handling processprocessProfile
  • Gather missing information, statements, or documentation required for adjudicationprocessProfile
  • Log the interaction details and update the claimant profile in the core claims systemprocessProfile
  • Route complex inquiries or disputes to the assigned claims adjusterprocessProfile

How AGI delivers it

Four ways AGI delivers for Liaise with claimants

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do
  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Liaise with claimants connects

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