Processes

What will AGI do for Manage IT customer relationships?

AI-deliverabilitydigital

With no child occupations seeded, I relied on the process description and lens. The work is explicitly defined as coordinating interactions via emails, social media, newsletters, and direct conversations within an IT context, which constitutes pure information and communication work.

A scheduled relationship-management cadence, a new IT service rollout, or an incoming customer inquiry initiates an engagement cycle.

Trigger: A scheduled relationship-management cadence, a new IT service rollout, or an incoming customer inquiry initiates an engagement cycle.
Outcome: Customer interactions are executed, tracked, and analyzed to maintain alignment between IT services and user expectations.

The work itself

Grounded Work Profile

Measured by

Customer Satisfaction ScoreprocessProfile
Customer Engagement RateprocessProfile
Average Response TimeprocessProfile
Interaction FrequencyprocessProfile

Key steps

Identify target customer segments and IT relationship objectivesprocessProfile
Develop communication content and engagement strategiesprocessProfile
Distribute communications across designated touchpointsprocessProfile
Monitor customer responses and track interaction historyprocessProfile
Analyze engagement feedback to adjust future IT outreachprocessProfile

How AGI delivers it

Four ways AGI delivers for Manage IT customer relationships

Autonomous Agents as digital employees
Hire a digital employee that does the job under earned, supervised autonomy.
Agents.do
Services-as-Software
Get the professional outcome delivered as software, priced on results, not headcount.
Services.do
Business-as-Code
Encode how your work runs, once, as software that executes itself.
Platform.do

Value flow

How Manage IT customer relationships connects

measured by

Level of FTE experience in years for the process group "develop and manage IT customer relationships"standard
Number of FTEs that perform IT planning and management per $1 billion revenuestandard
Number of IT FTEs that perform the process group "develop and manage IT customer relationships" per $1 billion revenuestandard
Other cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
Outsourced cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
Overhead cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
Percentage of IT budget, including depreciation%2Famortization, allocated to the process group "develop and manage IT customer relationships"standard
Percentage of IT operating costs, excluding depreciation%2Famortization, dedicated to develop and manage IT customer relationshipsstandard
Percentage of business entity IT FTEs who perform the process group "develop and manage IT customer relationships"standard
Percentage of total IT cost, excluding depreciation%2Famortization, allocated to IT planning and managementstandard
Percentage of total IT cost, excluding depreciation%2Famortization, allocated to process group "develop and manage IT customer relationships"standard
Percentage of total IT cost, including depreciation%2Famortization, allocated to IT planning and managementstandard
Percentage of total IT cost, including depreciation%2Famortization, allocated to process group "deliver and support information technology services"standard
Percentage of total IT cost, including depreciation%2Famortization, allocated to process group "develop and maintain information technology solutions"standard
Percentage of total IT cost, including depreciation%2Famortization, allocated to process group "develop and manage IT customer relationships"standard
Personnel cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $1,000 revenuestandard
Systems cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $100,000 revenuestandard
Total cost of IT planning and management, excluding depreciation%2Famortization, per $1,000 revenuestandard
Total cost of IT planning and management, including depreciation%2Famortization, per $1,000 revenuestandard
Total cost to perform the process group "develop and manage IT customer relationships", excluding depreciation%2Famortization, per $1,000 revenuestandard
Total cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per $1,000 revenuestandard
Total cost to perform the process group "develop and manage IT customer relationships", including depreciation%2Famortization, per process FTEstandard

Go deeper

Explore Manage IT customer relationships

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