AGI.do

Processes

What will AGI do for Manage Information Technology (IT)?

AI-deliverabilitydigital

The strongest signal is the APQC process category lens prior, which explicitly anchors 'Manage Information Technology (IT)' at approximately 0.90. Furthermore, while their specific digital scalars are not yet traced, the performing occupations listed (e.g., Software Developers, Database Administrators, Computer Network Architects) are universally software-centric, remotely-doable knowledge roles. Both the lens and the occupational names confirm this is pure digital work.

Business strategy updates, requests for new technology capabilities, or the continuous need to support digital operations initiate the IT management lifecycle.

The opportunity

What AGI will do for Manage Information Technology (IT)

  • Automated Threat Remediation

    Autonomous Agents as digital employees

    Solves: Cybersecurity Incident Remediation · Buyer: Chief Information Security Officer

    Agents.do

  • SaaS Consolidation Service

    Services-as-Software

    Solves: SaaS Vendor Consolidation · Buyer: VP of Procurement

    Services.do

  • Headless IT Ticketing

    Headless SaaS for Agents

    Solves: IT Service Incident Resolution · Buyer: Director of IT Operations

    SaaS.studio

  • AI Cloud FinOps

    Services-as-Software

    Solves: Cloud Compute Cost Overruns · Buyer: Director of Cloud FinOps

    Services.do

  • Legacy Migration Agent

    Autonomous Agents as digital employees

    Solves: Legacy System Modernization · Buyer: Chief Technology Officer

    Agents.do

  • Automated Recovery Testing

    Headless SaaS for Agents

    Solves: Disaster Recovery Testing · Buyer: VP of IT Infrastructure

    SaaS.studio

The friction today

Where the work breaks down

  • IT Service Incident Resolutionops
  • Cloud Compute Cost Overrunscapital
  • Cybersecurity Incident Remediationcompliance
  • Cloud Architect Attritiontalent
  • SaaS Vendor Consolidationsupply-chain
  • Disaster Recovery Testingops
  • Legacy System Modernizationcompetitive

The work itself

Grounded Work Profile

Measured by

  • IT Spend As A Percentage Of RevenueprocessProfile
  • System Uptime PercentageprocessProfile
  • IT Project Success RateprocessProfile
  • Mean Time To ResolveprocessProfile

Key steps

  • Align IT strategy with enterprise business goals (e.g., Develop and manage IT business strategy)processProfile
  • Assess and manage technology resilience, security, and enterprise riskprocessProfile
  • Design and develop technology services and solutions to meet organizational needsprocessProfile
  • Deploy and integrate new IT services into the existing enterprise architectureprocessProfile
  • Operate and maintain technology infrastructure and end-user helpdesks (e.g., Create and manage support services/solutions)processProfile

Go deeper

Explore Manage Information Technology (IT)

Value flow

How Manage Information Technology (IT) connects

automated by

latent gap

  • AI Cloud FinOpsmodel
  • Automated Recovery Testingmodel
  • Automated Threat Remediationmodel
  • Headless IT Ticketingmodel
  • Legacy Migration Agentmodel
  • SaaS Consolidation Servicemodel

measured by

  • Actually achieved percentage of the planned%2Fexpected return on investment for fully completed application development and maintenance projectsstandard
  • Annual operating cost impact through investment in Internet of Thingsstandard
  • Annual operating cost impact through investment in advanced analyticsstandard
  • Annual operating cost impact through investment in blockchains or distributed ledgerstandard
  • Annual operating cost impact through investment in cloudstandard
  • Annual operating cost impact through investment in edge computingstandard
  • Annual operating cost impact through investment in machine learning and artificial intelligences)standard
  • Annual operating cost impact through investment in robotic process automationstandard
  • Annual revenue impact through investment in Internet of Thingsstandard
  • Annual revenue impact through investment in advanced analyticsstandard
  • Annual revenue impact through investment in blockchains or distributed ledgerstandard
  • Annual revenue impact through investment in cloudstandard
  • Annual revenue impact through investment in edge computingstandard
  • Annual revenue impact through investment in machine learning and artificial intelligencestandard
  • Annual revenue impact through investment in robotic process automationstandard
  • Annual training cost per IT function FTEstandard
  • Application-related incident reopen ratestandard
  • Application development cost as a percentage of total IT cost, excluding depreciation%2Famortizationstandard
  • Application maintenance cost as a percentage of total IT cost, excluding depreciation%2Famortizationstandard
  • Attrition rate for IT function personnelstandard
  • Attrition rate for application-related IT personnel with cloud-related skillsstandard
  • Attrition rate for application-related IT personnel without cloud-related skillsstandard
  • Average IT budget variance for application development and maintenance projectsstandard
  • Average cycle time in months to break even for major new or enhanced servicesstandard
  • Average number of function points delivered per application development FTEstandard
  • Average number of function points delivered per application support FTEstandard
  • Average number of learning days per IT function employeestandard
  • Average number of weeks to close a Cloud-related IT application skill gaps (including training and hiring)standard
  • Average number of weeks to close an application-related IT skill gap (including training and hiring)standard
  • Average schedule variance for application development and maintenance projectsstandard
  • Average span of control for the IT functionstandard
  • Business application subscriptions, licenses, or purchase costs as a percentage of total IT cost, excluding depreciation%2Famortizationstandard
  • Business cost of adverse application events in production as a percentage of revenuestandard
  • Cloud cost as a percentage of total application-related IT coststandard
  • Data center costs as a percentage of total IT cost, excluding depreciation%2Famortizationstandard
  • End-user devices and print services costs as a percentage of total IT cost, excluding depreciation%2Famortizationstandard
  • Hybrid clouds as a percentage of total enterprise cloudsstandard
  • IT expense, including depreciation%2Famortization, per employeestandard
  • Learning budget per IT function employeestandard
  • Level of FTE experience in years for the process group "manage the business of information technology"standard
  • Minutes to resolution for application-related incidents of high severitystandard
  • Minutes to resolution for application-related incidents of low severitystandard
  • Minutes to resolution for application-related incidents of medium severitystandard
  • Net Promoter Score (NPS) for IT servicesstandard
  • Net Promoter Score (NPS) for application-related IT service managementstandard
  • Network costs as a percentage of total IT cost, excluding depreciation%2Famortizationstandard

How AGI delivers it

Four ways AGI delivers

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do
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