AGI.do

Processes

What will AGI do for Manage and monitor inbound calls?

A passenger or potential customer dials the airline's customer service number seeking assistance with bookings, flight status, baggage, or other inquiries.

Trigger
A passenger or potential customer dials the airline's customer service number seeking assistance with bookings, flight status, baggage, or other inquiries.
Outcome
The passenger's request is resolved, and the interaction is logged and evaluated for quality assurance.

The work itself

Grounded Work Profile

Measured by

  • Average Handle TimeprocessProfile
  • First Call Resolution RateprocessProfile
  • Call Abandonment RateprocessProfile
  • Customer Satisfaction ScoreprocessProfile

Key steps

  • Receive and queue inbound passenger callsprocessProfile
  • Route calls via IVR to appropriate agent queuesprocessProfile
  • Authenticate passenger identity and retrieve booking recordsprocessProfile
  • Resolve the customer inquiry or process the requested transactionprocessProfile
  • Escalate unresolved or complex issues to specialized agentsprocessProfile
  • Document call outcomes in the customer relationship management systemprocessProfile
  • Review call data and recordings for quality and complianceprocessProfile

How AGI delivers it

Four ways AGI delivers for Manage and monitor inbound calls

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Manage and monitor inbound calls connects

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