AGI.do

Processes

What will AGI do for Manage and monitor outbound calls?

A flight disruption, baggage issue, or loyalty campaign generates a list of passengers requiring proactive contact.

Trigger
A flight disruption, baggage issue, or loyalty campaign generates a list of passengers requiring proactive contact.
Outcome
The passenger receives the necessary information or resolution and the interaction is fully documented in the airline systems.

The work itself

Grounded Work Profile

Measured by

  • Contact RateprocessProfile
  • Average Handle TimeprocessProfile
  • Call Quality ScoreprocessProfile
  • Cost Per CallprocessProfile

Key steps

  • Identify passengers requiring proactive outreachprocessProfile
  • Configure dialer rules and assign call queuesprocessProfile
  • Execute outbound calls to passengersprocessProfile
  • Provide necessary flight updates or service resolutionsprocessProfile
  • Log interaction details in the CRM or passenger name recordprocessProfile
  • Monitor agent performance and call qualityprocessProfile

How AGI delivers it

Four ways AGI delivers for Manage and monitor outbound calls

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Manage and monitor outbound calls connects

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