Processes

What will AGI do for Manage cases?

AI-deliverabilitydigital

With no child occupations seeded, the scalar is derived from the process name ('Manage cases') and its industry anchor ('Executive, Legislative, and Other General Government Support'). Managing cases in a government context is fundamentally an information-processing and coordination task—involving heavy documentation, file tracking, and administrative communication—pushing the focus firmly into the digital band.

A constituent, agency, or employee submits a formal inquiry, grievance, application, or incident report requiring municipal intervention.

Trigger
A constituent, agency, or employee submits a formal inquiry, grievance, application, or incident report requiring municipal intervention.
Outcome
The case is investigated, a resolution is enacted, and the case file is formally closed with the initiating party notified.

The work itself

Grounded Work Profile

Measured by

  • Time To ResolutionprocessProfile
  • Active Case BacklogprocessProfile
  • Citizen Satisfaction ScoreprocessProfile
  • Cases Reopened RateprocessProfile

Key steps

  • Log the initial case submissionprocessProfile
  • Triage and assign to the appropriate caseworkerprocessProfile
  • Gather documentation and evidenceprocessProfile
  • Review findings against municipal policiesprocessProfile
  • Determine and execute a resolutionprocessProfile
  • Notify stakeholders and close the case fileprocessProfile

How AGI delivers it

Four ways AGI delivers for Manage cases

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do
  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Manage cases connects

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