Processes

What will AGI do for Manage claims?

A customer or logistics partner submits a formal claim regarding downstream product quality, delivery volume, pricing, or demurrage.

Trigger
A customer or logistics partner submits a formal claim regarding downstream product quality, delivery volume, pricing, or demurrage.
Outcome
The claim is investigated and resolved, resulting in an approved financial settlement or formal rejection, and root causes are logged for operational improvement.

The work itself

Grounded Work Profile

Measured by

  • Claim Resolution Cycle TimeprocessProfile
  • Claim Validity RateprocessProfile
  • Cost Of Claims SettledprocessProfile
  • Demurrage Settlement Cycle TimeprocessProfile

Key steps

  • Receive and log the incoming claim and associated incident dataprocessProfile
  • Collect supporting documentation including bills of lading, surveyor reports, and certificates of analysisprocessProfile
  • Investigate the discrepancy against dispatch records, meter tickets, and contract termsprocessProfile
  • Validate the claim and calculate the appropriate financial settlementprocessProfile
  • Issue credit memos, debit notes, or authorize settlement paymentsprocessProfile
  • Close the claim and route root-cause data to quality or logistics teamsprocessProfile

How AGI delivers it

Four ways AGI delivers for Manage claims

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do
  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Manage claims connects

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