AGI.do

Processes

What will AGI do for Manage returns?

AI-deliverabilityhybrid

With no child occupations seeded, this scalar is derived from the process name and its automotive industry context. Managing returns for physical goods mixes digital administrative tasks (processing RMAs, issuing credits, updating inventory systems) with physical logistics (receiving, inspecting, and restocking heavy auto parts or vehicles), landing it squarely in the center of the hybrid band.

A customer or dealership submits a request to return a vehicle, part, core, or accessory.

Trigger
A customer or dealership submits a request to return a vehicle, part, core, or accessory.
Outcome
The returned item is physically inspected, dispositioned to its proper channel, and the returning party receives the applicable credit or replacement.

The work itself

Grounded Work Profile

Measured by

  • Return Processing Cycle TimeprocessProfile
  • Cost Per ReturnprocessProfile
  • Warranty Recovery RateprocessProfile
  • Return Authorization AccuracyprocessProfile

Key steps

  • Receive and log return authorization requestprocessProfile
  • Verify warranty coverage and return policy eligibilityprocessProfile
  • Receive and physically inspect the returned itemprocessProfile
  • Determine disposition such as restock, refurbish, core return, or scrapprocessProfile
  • Process financial credit, refund, or issue replacementprocessProfile
  • Update inventory and accounting recordsprocessProfile

How AGI delivers it

Four ways AGI delivers for Manage returns

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Manage returns connects

automated by

measured by

  • Combined personnel and systems costs of the customer order management function as a percentage of the total cost the functionstandard
  • Number of FTEs that perform the customer order management function per $1 billion revenuestandard
  • Number of FTEs that perform the process "define logistics strategy" as a percentage of FTEs that perform the process group "manage logistics and warehousing" (excluding "manage returns; manage reverse logistics) (Number of FTEs who perform the process "define logistics strategy" %2F (Number of FTEs who perform the process "define logistics strategy" + Number of FTEs who perform the process "plan and manage inbound material flow" + Number of FTEs who perform the process "operate warehousing" + Number of FTEs who perform the process "operate outbound transportation")) *100 percent 10338 4.4.1 Provide logistics governance Supplemental Information 107418 Number of FTEs that perform the process "define logistics strategy" as a percentage of process group "manage logistics and warehousing" FTEs (Number of FTEs who perform the process "define logistics strategy" %2F Number of FTEs who perform the process group "manage logistics and warehousing") *100 percent 10338 4.4.1 Provide logistics governance Process Efficiency 101224 Number of FTEs that perform the process "define logistics strategy" per $1 billion revenue Number of FTEs who perform the process "define logistics strategy" %2F (Total business entity revenue*.000000001) FTEs 10338 4.4.1 Provide logistics governance Cost Effectiveness 101470 Other cost to perform the process "define logistics strategy" per $1,000 revenue Costs other than personnel, systems, overhead, and outsourced to perform the process "define logistics strategy" %2F (Total business entity revenue * 0.0010) dollars 10338 4.4.1 Provide logistics governance Cost Effectiveness 101542 Outsourced cost to perform the process "define logistics strategy" per $1,000 revenue Outsourced cost to perform the process "define logistics strategy" %2F (Total business entity revenue * 0.0010) dollars 10338 4.4.1 Provide logistics governance Cost Effectiveness 101673 Overhead cost to perform the process "define logistics strategy" per $1,000 revenue Overhead cost to perform the process "define logistics strategy" %2F (Total business entity revenue * 0.0010) dollars 10338 4.4.1 Provide logistics governance Cost Effectiveness 102880 Personnel cost to perform the process "define logistics strategy" per $1,000 revenue Personnel cost to perform the process "define logistics strategy" %2F (Total business entity revenue * 0.0010) dollars 10338 4.4.1 Provide logistics governance Cost Effectiveness 107580 Personnel cost to perform the process "define logistics strategy" per process FTE Personnel cost to perform the process "define logistics strategy" %2F Number of FTEs who perform the process "define logistics strategy" dollars 10338 4.4.1 Provide logistics governance Cost Effectiveness 103241 Systems cost to perform the process "define logistics strategy" per $100,000 revenue Systems cost to perform the process "define logistics strategy" %2F (Total business entity revenue * 0.000010) dollars 10338 4.4.1 Provide logistics governance Cost Effectiveness 103606 Total cost to perform the process "define logistics strategy" per $1,000 revenue Total cost to perform the process "define logistics strategy" %2F (Total business entity revenue * .001) dollars 10338 4.4.1 Provide logistics governance Cost Effectiveness 103600 Total cost to perform the process "define logistics strategy" per process FTE Total cost to perform the process "define logistics strategy" %2F Number of FTEs who perform the process "define logistics strategy" dollars 20936 4.4.2 Plan and manage inbound material flow Supplemental Information 103075 Number of FTEs that perform the process "plan and manage inbound material flow" as a percentage of FTEs that perform the process group "manage logistics and warehousing" (excluding "manage returns; manage reverse logistics)standard
  • Number of FTEs that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage logistics and warehousing" FTEsstandard
  • Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenuestandard
  • Number of FTEs that perform the process "operate warehousing" as a percentage of FTEs that perform the process group "manage logistics and warehousing" (excluding "manage returns; manage reverse logistics) (Number of FTEs who perform the process "operate warehousing" %2F (Number of FTEs who perform the process "define logistics strategy" + Number of FTEs who perform the process "plan and manage inbound material flow" + Number of FTEs who perform the process "operate warehousing" + Number of FTEs who perform the process "operate outbound transportation")) *100 percent 10340 4.4.3 Operate warehousing Supplemental Information 107420 Number of FTEs that perform the process "operate warehousing" as a percentage of process group "manage logistics and warehousing" FTEs (Number of FTEs who perform the process "operate warehousing" %2F Number of FTEs who perform the process group "manage logistics and warehousing") *100 percent 10340 4.4.3 Operate warehousing Process Efficiency 101231 Number of FTEs that perform the process "operate warehousing" per $1 billion revenue Number of FTEs who perform the process "operate warehousing" %2F (Total business entity revenue*.000000001) FTEs 10340 4.4.3 Operate warehousing Staff Productivity 100882 Number of sales order line items placed per FTE that performs the process "operate warehousing" Number of sales order line items placed %2F Number of FTEs who perform the process "operate warehousing" sales order line items 10340 4.4.3 Operate warehousing Process Efficiency 101445 Order fill rate Order fill rate percent 10340 4.4.3 Operate warehousing Process Efficiency 101450 Order line fill rate Sales order line fill rate percent 10340 4.4.3 Operate warehousing Cost Effectiveness 101507 Other cost to perform the process "operate warehousing" per $1,000 revenue Costs other than personnel, systems, overhead, and outsourced to perform the process "operate warehousing" %2F (Total business entity revenue * 0.0010) dollars 10340 4.4.3 Operate warehousing Cost Effectiveness 101571 Outsourced cost to perform the process "operate warehousing" per $1,000 revenue Outsourced cost to perform the process "operate warehousing" %2F (Total business entity revenue * 0.0010) dollars 10340 4.4.3 Operate warehousing Cost Effectiveness 101710 Overhead cost to perform the process "operate warehousing" per $1,000 revenue Overhead cost to perform the process "operate warehousing" %2F (Total business entity revenue * 0.0010) dollars 10340 4.4.3 Operate warehousing Supplemental Information 102067 Percentage of finished goods inventory requiring special handling or storage Percentage of finished goods inventory requiring special handling or storage percent 10340 4.4.3 Operate warehousing Process Efficiency 102628 Percentage of SKUs tracked by radio frequency Percentage of SKUs tracked by radio frequency percent 10340 4.4.3 Operate warehousing Cost Effectiveness 102975 Personnel cost to perform the process "operate warehousing" per $1,000 revenue Personnel cost to perform the process "operate warehousing" %2F (Total business entity revenue * 0.0010) dollars 10340 4.4.3 Operate warehousing Cost Effectiveness 105192 Personnel cost to perform the process "operate warehousing" per process FTE Personnel cost to perform the process "operate warehousing" %2F Number of FTEs who perform the process "operate warehousing" dollars 10340 4.4.3 Operate warehousing Cycle Time 103072 Pick-to-ship cycle time in hours for customer orders Pick-to-ship cycle time in hours for customer orders hours 10340 4.4.3 Operate warehousing Cost Effectiveness 103319 Systems cost to perform the process "operate warehousing" per $100,000 revenue Systems cost to perform the process "operate warehousing" %2F (Total business entity revenue * .00001) dollars 10340 4.4.3 Operate warehousing Cost Effectiveness 103780 Total cost to perform the process "operate warehousing" as a percentage of cost of goods sold (Total cost to perform the process "operate warehousing" %2F Cost of goods sold (COGS)) * 100 percent 10340 4.4.3 Operate warehousing Cost Effectiveness 103784 Total cost to perform the process "operate warehousing" per $1,000 revenue Total cost to perform the process "operate warehousing" %2F (Total business entity revenue * 0.0010) dollars 10340 4.4.3 Operate warehousing Cost Effectiveness 103781 Total cost to perform the process "operate warehousing" per process FTE Total cost to perform the process "operate warehousing" %2F Number of FTEs who perform the process "operate warehousing" dollars 10340 4.4.3 Operate warehousing Cost Effectiveness 103788 Total cost to perform the process "operate warehousing" per sales order fulfilled Total cost to perform the process "operate warehousing" %2F Number of sales orders fulfilled dollars 10340 4.4.3 Operate warehousing Process Efficiency 104172 Unit fill rate Unit fill rate percent 10340 4.4.3 Operate warehousing Process Efficiency 100011 Warehouse slot utilization Warehouse slot utilization percent 10359 4.4.3.7 Manage physical finished goods inventory Cost Effectiveness 106146 Annual value of damaged or expired retails products as percentage of average annual retail inventory value Product wastage (Damage and expiry) rate percent 10341 4.4.4 Operate outbound transportation Supplemental Information 103081 Approved preferred%2Fcore carriers for primary transportation as a percentage of total carriers used for primary transportation (Number of approved preferred%2Fcore carriers for primary transportation mode %2F Number of carriers used for primary transportation mode in the last twelve months) * 100 percent 10341 4.4.4 Operate outbound transportation Process Efficiency 107221 Average number of delivery attempts required to complete large%2Fbulky deliveries Average number of delivery attempts required to complete large%2Fbulky deliveries attempts 10341 4.4.4 Operate outbound transportation Supplemental Information 107217 Average number of items included in a large%2Fbulky delivery Average number of items included in a large%2Fbulky delivery items 10341 4.4.4 Operate outbound transportation Supplemental Information 107216 Average volume, in cubic feet, of large%2Fbulky deliveries completed Average volume of large%2Fbulky deliveries completed cubic feet 10341 4.4.4 Operate outbound transportation Supplemental Information 107215 Average weight, in pounds, of large%2Fbulky deliveries completed Average weight of large%2Fbulky deliveries completed pounds 10341 4.4.4 Operate outbound transportation Cycle Time 100520 Customer shipment to delivery cycle time in days Customer shipment to delivery cycle time in hours %2F 24 days 10341 4.4.4 Operate outbound transportation Cost Effectiveness 100739 Freight cost to perform the process "operate outbound transportation" as a percentage of the total logistics process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" cost (Freight cost to perform the process "operate outbound transportation" %2F (Total cost to perform the process "operate outbound transportation" + Total cost to perform the process "operate warehousing" + Total cost to perform the process "plan and manage inbound material flow" + Total cost to perform the process "define logistics strategy")) * 100.0 percent 10341 4.4.4 Operate outbound transportation Cost Effectiveness 100742 Freight cost to perform the process "operate outbound transportation" per $1,000 revenue Freight cost to perform the process "operate outbound transportation" %2F (Total business entity revenue * .001) dollars 10341 4.4.4 Operate outbound transportation Process Efficiency 102082 Full trailer-load or full container-load capacity utilization Full trailer load or full container load capacity utilization percent 10341 4.4.4 Operate outbound transportation Supplemental Information 101437 Number of FTEs that perform the process "operate outbound transportation" as a percentage of FTEs that perform the process group "manage logistics and warehousing" (excluding "manage returns; manage reverse logistics)standard
  • Number of FTEs that perform the process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" per $1 billion revenuestandard
  • Other cost of the customer order management function as a percentage of the total function coststandard
  • Other cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenuestandard
  • Outsourced cost of the customer order management function as a percentage of total function coststandard
  • Outsourced cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenuestandard
  • Overhead cost of the customer order management function as a percentage of total function coststandard
  • Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenuestandard
  • Personnel cost of the customer order management function as a percentage of total function coststandard
  • Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenuestandard
  • Personnel cost to perform the process "manage returns; manage reverse logistics" per process FTEstandard
  • Systems cost of the customer order management function as a percentage of total function coststandard
  • Systems cost to perform the process "manage returns; manage reverse logistics" per $100,000 revenuestandard
  • Total cost of the customer order management function per function FTEstandard
  • Total cost of the customer order management function per sales order line item placedstandard
  • Total cost of the customer order management function per sales order placedstandard
  • Total cost to perform the customer order management function per $1,000 revenuestandard
  • Total cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenuestandard
  • Total cost to perform the process "manage returns; manage reverse logistics" per process FTEstandard
  • Total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilledstandard
  • Total cost to perform the process "manage returns; manage reverse logistics" per sales order line item placedstandard
  • Total cost to perform the process "manage returns; manage reverse logistics" per sales order placedstandard

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