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Processes

What will AGI do for Manage rollout support capabilities?

AI-deliverabilitydigital

Because no child occupations are seeded, this scalar is derived from the process description and its APQC category ('Deploy services/solutions'). The work focuses on identifying gaps in support structures and managing competencies for 'IT resolution'—purely analytical and information-management tasks that strongly indicate remotely-doable digital knowledge work.

A new IT solution rollout is scheduled, prompting a review of the existing support team's readiness and skills.

Trigger
A new IT solution rollout is scheduled, prompting a review of the existing support team's readiness and skills.
Outcome
Support personnel are fully trained, equipped, and staffed with the necessary competencies to resolve issues for the new IT rollout.

The work itself

Grounded Work Profile

Measured by

  • Support Readiness RateprocessProfile
  • Skill Gap Resolution TimeprocessProfile
  • Post-Rollout Ticket Resolution RateprocessProfile
  • Training Completion RateprocessProfile

Key steps

  • Assess technical requirements of the upcoming IT rolloutprocessProfile
  • Evaluate current skills and capacity of the support structureprocessProfile
  • Identify competency and resource gaps within the support teamsprocessProfile
  • Develop a training and resource acquisition planprocessProfile
  • Execute training programs and provision support toolsprocessProfile
  • Validate support team readiness prior to launchprocessProfile

How AGI delivers it

Four ways AGI delivers for Manage rollout support capabilities

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Go deeper

Explore Manage rollout support capabilities

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