AGI.do

Processes

What will AGI do for Manage service requests?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Manage service requests

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Manage service requests, hire a digital employee that does the job under earned, supervised autonomy.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Manage service requests, get the professional outcome delivered as software, priced on results, not headcount.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Manage service requests, encode how your work runs, once, as software that executes itself.

Value flow

How Manage service requests connects

automated by

measured by

  • Annual personnel cost savings through sales order processing automation for the process "manage sales orders" per $1 billion revenuestandard
  • Approximate percentage of sales orders that are created through touchless processingstandard
  • Average cost per sales order for orders received through new channelsstandard
  • Average cost per sales order for orders received through traditional channelsstandard
  • Average cost to resolve a service-after-sales request for contact centers or similar remote assistance channelstandard
  • Average cost to resolve a service-after-sales request for on-site visitsstandard
  • Average cost to resolve a service-after-sales request for the customer self-service channelstandard
  • Combined personnel and systems costs of the customer order management function as a percentage of the total cost the functionstandard
  • Cross-sell%2Fup-sell close ratestandard
  • Cycle time in days to perform the process "manage sales orders"standard
  • Cycle time in hours after automation from the time a sales order is received until the time manufacturing%2Flogistics is notifiedstandard
  • Cycle time in hours before automation from the time a sales order is received until the time manufacturing%2Flogistics is notifiedstandard
  • Cycle time in hours from the time a sales order is received until the time manufacturing%2Flogistics is notifiedstandard
  • E-commerce sales as a percentage of retail salesstandard
  • First contact resolution rate for inquiries on existing orders and service-after-sales requestsstandard
  • Inbound calls for the process "manage sales orders" as a percentage of total inbound callsstandard
  • Inbound contacts for the process "manage sales orders" as a percentage of total inbound contactsstandard
  • Number of FTEs that perform the customer order management function per $1 billion revenuestandard
  • Number of FTEs that perform the process "manage sales orders" per $1 billion revenuestandard
  • Number of FTEs who perform order entry%2Forder processing as a percentage of total FTEs for the process "manage sales orders"standard
  • Number of FTEs who perform order inquiry as a percentage of total FTEs for the process "manage sales orders"standard
  • Number of hours to create a sales order in systemstandard
  • Number of sales order line items placed per FTE that performs the process "manage sales orders"standard
  • Number of sales orders placed per FTE that performs the process "manage sales orders"standard
  • Other cost of the customer order management function as a percentage of the total function coststandard
  • Other cost to perform the process "manage sales orders" as a percentage of total process coststandard
  • Other cost to perform the process "manage sales orders" per $1,000 revenuestandard
  • Outsourced cost of the customer order management function as a percentage of total function coststandard
  • Outsourced cost to perform the process "manage sales orders", "manage customer requests%2Finquiries", and "manage customer complaints" per call contactstandard
  • Outsourced cost to perform the process "manage sales orders" as a percentage of total process coststandard
  • Outsourced cost to perform the process "manage sales orders" per $1,000 revenuestandard
  • Overhead and other cost to perform the process "manage sales orders" as a percentage of total process coststandard
  • Overhead and other costs to perform the process "manage sales orders" per $100,000 revenuestandard
  • Overhead cost of the customer order management function as a percentage of total function coststandard
  • Overhead cost to perform the process "manage sales orders" as a percentage of total process coststandard
  • Overhead cost to perform the process "manage sales orders" per $1,000 revenuestandard
  • Overhead cost to perform the processes "manage sales orders", "manage customer service requests%2Finquiries", and "manage customer complaints" per inbound contactstandard
  • Percentage effect of sales order processing automation on overall profitabilitystandard
  • Percentage of annual sales orders processed first time error freestandard
  • Percentage of revenue attributed to direct sources for the current periodstandard
  • Percentage of revenue attributed to direct sources three reporting periods agostandard
  • Percentage of revenue attributed to e-commerce for the current periodstandard
  • Percentage of revenue attributed to e-commerce three reporting periods agostandard
  • Percentage of revenue attributed to indirect sources for the current periodstandard
  • Percentage of revenue attributed to indirect sources three reporting periods agostandard
  • Percentage of sales force that made their quotas%2Ftargets in the last 12-month reporting periodstandard
  • Percentage of sales order line items changed after initial order placement through e-mailstandard
  • Percentage of sales order line items changed after initial order placement through electronic data interchange (EDI)standard
  • Percentage of sales order line items changed after initial order placement through fax and mailstandard
  • Percentage of sales order line items changed after initial order placement through telephonestandard
  • Percentage of sales order line items changed after initial order placement through the internetstandard
  • Percentage of sales order line items changed by the customer following initial order entrystandard
  • Percentage of sales order line items delivered on timestandard
  • Percentage of sales order line items requiring no human intervention to create, modify, or fulfillstandard

Go deeper

Explore Manage service requests

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