Processes

What will AGI do for Perform customer-based operations?

A customer submits a transaction request, service inquiry, or account modification through a physical, digital, or intermediary channel.

Trigger
A customer submits a transaction request, service inquiry, or account modification through a physical, digital, or intermediary channel.
Outcome
The requested operation is successfully executed, core account or policy records are updated, and the customer receives confirmation.

The work itself

Grounded Work Profile

Measured by

  • First Contact Resolution RateprocessProfile
  • Average Handling TimeprocessProfile
  • Transaction Error RateprocessProfile
  • Customer Satisfaction ScoreprocessProfile

Key steps

  • Receive customer transaction request or service inquiryprocessProfile
  • Authenticate customer identity and verify authorization levelprocessProfile
  • Access core systems to retrieve account or policy detailsprocessProfile
  • Execute the financial transaction or account maintenance operationprocessProfile
  • Validate the operation against business and compliance rulesprocessProfile
  • Update core ledger or policy administration recordsprocessProfile
  • Generate and transmit a confirmation to the customerprocessProfile

How AGI delivers it

Four ways AGI delivers for Perform customer-based operations

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do
  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Perform customer-based operations connects

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