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Processes

What will AGI do for Perform root cause analysis of problematic customer experiences?

AI-deliverabilitydigital

With no child occupations seeded, the evaluation relies on the Lens prior 'Develop business strategy' and the process description 'Analyzing the core reason for the customer experience/feedback.' Both strongly indicate pure knowledge work centered on data interpretation and information transformation, placing this process firmly in the digital band.

A trend of negative customer feedback or a critical customer complaint is flagged for investigation.

Trigger
A trend of negative customer feedback or a critical customer complaint is flagged for investigation.
Outcome
The underlying cause of the poor experience is determined and a documented corrective action plan is delivered to the responsible operational team.

The work itself

Grounded Work Profile

Measured by

  • Root Cause Identification TimeprocessProfile
  • Recurring Complaint RateprocessProfile
  • Action Plan Completion RateprocessProfile

Key steps

  • Aggregate customer complaint and feedback dataprocessProfile
  • Categorize the problematic experience by product, service, or touchpointprocessProfile
  • Investigate failure points using root cause analysis methodologiesprocessProfile
  • Validate the root cause against operational dataprocessProfile
  • Formulate targeted corrective and preventive actionsprocessProfile
  • Document findings and hand off the remediation plan to process ownersprocessProfile

How AGI delivers it

Four ways AGI delivers for Perform root cause analysis of problematic customer experiences

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Perform root cause analysis of problematic customer experiences connects

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