AGI.do

Processes

What will AGI do for Process complaints?

A customer or partner submits a formal grievance regarding a product defect, service failure, or negative interaction.

Trigger
A customer or partner submits a formal grievance regarding a product defect, service failure, or negative interaction.
Outcome
The grievance is investigated, resolved, communicated to the submitter, and logged for quality improvement.

The work itself

Grounded Work Profile

Measured by

  • Average Resolution TimeprocessProfile
  • First Contact Resolution RateprocessProfile
  • Complaint Escalation RateprocessProfile
  • Customer Satisfaction ScoreprocessProfile

Key steps

  • Receive and log the complaint detailsprocessProfile
  • Triage and assign priority and case ownerprocessProfile
  • Investigate the root cause and factual basisprocessProfile
  • Determine appropriate resolution or compensationprocessProfile
  • Communicate the resolution to the complainantprocessProfile
  • Close the case and update quality assurance logsprocessProfile

How AGI delivers it

Four ways AGI delivers for Process complaints

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Process complaints connects

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Go deeper

Explore Process complaints

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