Processes

What will AGI do for Provide explanation of benefits to members?

A submitted medical claim is successfully adjudicated and finalized by the insurance carrier.

Trigger
A submitted medical claim is successfully adjudicated and finalized by the insurance carrier.
Outcome
The member receives a clear Explanation of Benefits detailing covered services, plan payments, and their personal financial responsibility.

The work itself

Grounded Work Profile

Measured by

  • EOB Delivery Cycle TimeprocessProfile
  • EOB Defect RateprocessProfile
  • Digital EOB Adoption RateprocessProfile
  • Post-EOB Call VolumeprocessProfile

Key steps

  • Extract adjudicated claim data and coverage determinationsprocessProfile
  • Map financial totals to standardized Explanation of Benefits templatesprocessProfile
  • Apply member communication preferences for physical or digital deliveryprocessProfile
  • Generate the finalized Explanation of Benefits documentprocessProfile
  • Distribute the document via secure member portal or postal mailprocessProfile
  • Archive the document in the member correspondence systemprocessProfile

How AGI delivers it

Four ways AGI delivers for Provide explanation of benefits to members

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do
  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Provide explanation of benefits to members connects

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