AGI.do

Processes

What will AGI do for Resolve customer problems, requests, and inquiries?

AI-deliverabilitydigital

The process involves routing, channeling, and servicing customer inquiries via personnel or systems. Supported by the 'Plan and manage customer service operations' lens, this represents remote-addressable information processing and knowledge work, placing it firmly in the digital band.

A customer submits a problem, request, or inquiry via a supported communication channel.

Trigger
A customer submits a problem, request, or inquiry via a supported communication channel.
Outcome
The customer receives an appropriate resolution or response and the interaction ticket is closed.

The work itself

Grounded Work Profile

Measured by

  • First Contact Resolution RateprocessProfile
  • Average Handling TimeprocessProfile
  • Customer Satisfaction ScoreprocessProfile
  • Time To ResolutionprocessProfile

Key steps

  • Receive and log the customer inquiryprocessProfile
  • Triage and categorize the request by type and urgencyprocessProfile
  • Route the inquiry to the appropriate personnel or systemprocessProfile
  • Investigate the root cause or retrieve the requested informationprocessProfile
  • Deliver the resolution or answer to the customerprocessProfile
  • Verify customer acceptance and close the interaction recordprocessProfile

How AGI delivers it

Four ways AGI delivers for Resolve customer problems, requests, and inquiries

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Resolve customer problems, requests, and inquiries connects

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