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Processes

What will AGI do for Resolve incidents and adverse events?

AI-deliverabilityhybrid

Because no child occupations are seeded, this scalar is derived from the process name and its industry anchors in Pharmaceutical, Food, and Chemical Manufacturing. 'Resolving incidents and adverse events' in these sectors is a hybrid workflow, blending physical on-site investigations of batches or facilities with heavy digital case management, compliance documentation, and regulatory reporting.

A consumer, healthcare professional, or internal staff member reports a product-related safety issue, defect, or adverse reaction.

Trigger
A consumer, healthcare professional, or internal staff member reports a product-related safety issue, defect, or adverse reaction.
Outcome
The event is fully investigated, corrective actions are implemented, and mandatory regulatory filings are completed to close the case.

The work itself

Grounded Work Profile

Measured by

  • Time To ResolutionprocessProfile
  • Regulatory Reporting Compliance RateprocessProfile
  • CAPA Completion Cycle TimeprocessProfile
  • First-Pass Resolution RateprocessProfile

Key steps

  • Receive and log incident or adverse event detailsprocessProfile
  • Triage for severity and regulatory reporting requirementsprocessProfile
  • Investigate product, manufacturing, or distribution root causesprocessProfile
  • Define and execute corrective and preventive actions (CAPA)processProfile
  • File mandatory reports with regulatory or safety authoritiesprocessProfile
  • Close the case record and notify relevant stakeholdersprocessProfile

How AGI delivers it

Four ways AGI delivers for Resolve incidents and adverse events

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Resolve incidents and adverse events connects

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