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Processes

What will AGI do for Resolve technical issues?

AI-deliverabilitydigital

Lacking seeded child occupations, the scalar is derived from the process name and lens. 'Resolve technical issues' primarily represents knowledge work (troubleshooting, analyzing diagnostic data, and system remediation) typically conducted via desk-based surfaces, placing it in the digital band despite its automotive industry context.

A customer, dealer service center, or connected-vehicle telematics system reports a vehicle defect, software glitch, or hardware malfunction.

Trigger
A customer, dealer service center, or connected-vehicle telematics system reports a vehicle defect, software glitch, or hardware malfunction.
Outcome
The technical defect is diagnosed and resolved, the vehicle is restored to operational standards, and the resolution is documented.

The work itself

Grounded Work Profile

Measured by

  • Time To ResolutionprocessProfile
  • First Contact Resolution RateprocessProfile
  • Technical Escalation RateprocessProfile
  • Cost Per ResolutionprocessProfile

Key steps

  • Log technical issue details from the reporting party or telematics systemprocessProfile
  • Triage the issue based on safety impact and assign to a technical specialistprocessProfile
  • Analyze remote diagnostic trouble codes (DTCs) and vehicle service historyprocessProfile
  • Formulate and communicate a troubleshooting or repair plan to the dealer technician or customerprocessProfile
  • Authorize warranty repairs, dispatch replacement parts, or push over-the-air (OTA) software updatesprocessProfile
  • Verify the repair restores full vehicle functionalityprocessProfile
  • Document the root cause and resolution steps in the engineering knowledge baseprocessProfile

How AGI delivers it

Four ways AGI delivers for Resolve technical issues

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Resolve technical issues connects

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