AGI.do

Processes

What will AGI do for Resolve ticketing Issues?

A passenger, agent, or automated system flags an error, discrepancy, or payment failure associated with an issued or pending flight ticket.

Trigger
A passenger, agent, or automated system flags an error, discrepancy, or payment failure associated with an issued or pending flight ticket.
Outcome
The ticket is successfully corrected, reissued, or refunded, restoring the passenger's travel eligibility and updating the reservation system.

The work itself

Grounded Work Profile

Measured by

  • Ticket Resolution TimeprocessProfile
  • First Contact Resolution RateprocessProfile
  • Cost Per Ticketing ErrorprocessProfile
  • Reissuance Error RateprocessProfile

Key steps

  • Receive and log the ticketing issue or error codeprocessProfile
  • Verify the passenger reservation data and payment statusprocessProfile
  • Identify the root cause of the ticketing failure or discrepancyprocessProfile
  • Apply necessary corrections, fee waivers, or payment adjustmentsprocessProfile
  • Reissue the electronic ticket or generate a refund requestprocessProfile
  • Notify the passenger and update the passenger name recordprocessProfile

How AGI delivers it

Four ways AGI delivers for Resolve ticketing Issues

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Resolve ticketing Issues connects

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