Processes

What will AGI do for Route calls to appropriate public safety departments or agencies?

An emergency or non-emergency call is received by the public safety communications or dispatch center.

Trigger
An emergency or non-emergency call is received by the public safety communications or dispatch center.
Outcome
The caller or incident data is successfully handed off to the correct dispatch unit or responding agency based on incident type and jurisdiction.

The work itself

Grounded Work Profile

Measured by

  • Call Answer TimeprocessProfile
  • Call Processing TimeprocessProfile
  • Routing Accuracy RateprocessProfile
  • Abandoned Call RateprocessProfile

Key steps

  • Receive incoming call and establish caller locationprocessProfile
  • Triage incident severity and categorize the event typeprocessProfile
  • Identify the required public safety response disciplineprocessProfile
  • Determine the appropriate jurisdictional agencyprocessProfile
  • Transfer the call or transmit incident data to the designated dispatch unitprocessProfile

How AGI delivers it

Four ways AGI delivers for Route calls to appropriate public safety departments or agencies

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do
  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do
  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    Platform.do

Value flow

How Route calls to appropriate public safety departments or agencies connects

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